Overview
For all Return and Exchange requests, please write to us at support@moodsndmoments.com
Exchange & Return Policy:
- All exchanges and returns are accepted only if the customer informs us of any issue within seven days of delivery.
- In case of a size issue or if the wrong product is received, you can raise the exchange request within seven days of delivery (including the day of delivery).
- We can exchange the product for another size or the correct product of the same value. There are no extra charges, and we can arrange the reverse pickup.
- If the value of the new exchange product is higher, there will be extra charges (the difference in the product amount), which need to be paid online.
- The products must have the original sticker label attached, be folded correctly, and be adequately packed to avoid damage in transit. Without this, the exchange will not be processed.
- Refunds are only provided in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of faulty products, email our customer support at support@moodsndmoments.com with the order details, nature of the issues, and photographs of the defective product.
- In some exceptional cases, if a return is accepted (no delivery issue and the correct order is delivered), Rs 100 will be deducted from the refund for the reverse pickup service due to increased logistics costs.
- The refund will be provided in the same bank account from where the payment was made or to your specified bank account.
- Please note that the T-shirt’s colour and design may vary slightly from those displayed on our website, social media pages, and ads.
- Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.
- If our verification reveals that the defect is due to your actions or omissions, we will not be responsible for refunding the amounts paid.
- To avoid such issues, do not accept damaged packages at the time of delivery.
- We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify.
- Exchange/Return requests will only be processed once per order.
- Any product used/washed once cannot be exchanged or refunded.
- Any product bought during a sale or with a discount code will not be eligible for a refund.
- Free exchange on size issues but no refund on size issues.
Working Hours: 10 AM to 5:30 PM (Monday to Saturday)