We ship the products in 24 to 48 working hours.
How long will it take for my order to be delivered?
Orders within India are typically delivered in approximately 5-8 working days, depending on the shipping address and other factors such as public holidays and extreme weather conditions. In rare cases, it may take up to 2 weeks, depending on the product’s availability. Deliveries to parts of Jammu Kashmir and North East India may take up to 10 working days.
How do I track my order?
The tracking information will be shared with your email address once the product ships. If you have not received it, please write to us at support@moodsndmoments.com within 48 hours of placing the order.
Which courier companies are used to deliver the product?
All our products are shipped via Delhivery, Xpressbees, Bluedart, and EcomExpress based on the pincode.
What will happen if tracking details show a product delivered but the customer has not received it?
It is a rare occurrence as the product is usually received by family members, neighbours, flatmates, or delivered to the office mail room. In genuine cases, we will refund the total amount to the customer after adequately investigating the case, which takes 10 working days. If you receive a delivery notification but have not received the product, please let us know within 48 hours of receiving the notification. We will immediately raise the issue with our courier partner and resolve it. After the mentioned timeline, it will be difficult for us to take action, and we will not be liable for any losses.